Completing Deliveries

Order related questions

• My order was reassigned, what happened?
• If an order is cancelled, do I still get paid?
• What is a Virtual Restaurant (VR)?
• If I don’t accept or reject an order, what happens?
• How do I reject an order?
• I need to reassign an order I’ve accepted. What can I do?

See all 12 articles

Restaurant related questions

• Where should I park when I arrive at the restaurant?
• Someone else picked up my order at the restaurant. What can I do?
• What do I do if the restaurant is closed?

Diner related questions

• What should I expect when delivering to an office?
• The diner has an issue with the order. What can I do?
• The diner is not answering my call. What can I do?
• What is the waiting timer when the diner isn’t available?
• What should I do if I receive a threatening or inappropriate message from a diner?
• I received a call or text from an unknown number when making a delivery. Was this from Grubhub?

See all 7 articles

Where to park

• What is the potential parking on the delivery map?

Orders containing alcohol

• Will I receive orders containing alcohol?
• Picking up orders with alcohol
• Dropping off orders with alcohol
• How do I verify the customer’s age at drop off?
• What if a diner doesn't have valid ID or appears intoxicated?
• Returning alcohol to the restaurant or store

See all 8 articles