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  2. Completing Deliveries

Completing Deliveries

Order related questions

  • What is the Auto-Accept feature? (Select markets only)
  • My order was reassigned, what happened?
  • If an order is canceled, do I still get paid?
  • What is a Virtual Restaurant (VR)?
  • If I don’t accept or reject an order, what happens?
  • How do I reject an order?
See all 14 articles

Restaurant related questions

  • Tips for transporting coffee, drinks, and beverages
  • What is the potential parking on the delivery map?
  • Where should I park when I arrive at the restaurant?
  • What do I do if the restaurant is closed?
  • What should I do if the order is not ready or missing at the restaurant?

Diner related questions

  • What are delivery codes?
  • What should I expect when delivering to an office?
  • The diner has an issue with the order. What can I do?
  • The diner is not answering my call. What can I do?
  • What should I do if the diner is not available?
  • What should I do if I receive a threatening or inappropriate message from a diner?
See all 8 articles

Missions

  • What is a Mission?

Orders containing alcohol

  • Will I receive orders containing alcohol?
  • Picking up orders with alcohol
  • Dropping off orders with alcohol
  • How do I verify the customer’s age at drop off?
  • What if a diner doesn't have valid ID or appears intoxicated?
  • Returning alcohol to the restaurant or store
See all 9 articles

Amazon Key

  • What is Amazon Key?
  • How does Amazon Key work?
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