Order related questions
- My order was reassigned, what happened?
- If an order is cancelled, do I still get paid?
- What is a Virtual Restaurant (VR)?
- If I don’t accept or reject an order, what happens?
- How do I reject an order?
- I need to reassign an order I’ve accepted. What can I do?
Restaurant related questions
Diner related questions
- What should I expect when delivering to an office?
- The diner has an issue with the order. What can I do?
- The diner is not answering my call. What can I do?
- What is the waiting timer when the diner isn’t available?
- What should I do if I receive a threatening or inappropriate message from a diner?
- I received a call or text from an unknown number when making a delivery. Was this from Grubhub?
Where to park
Orders containing alcohol
- Will I receive orders containing alcohol?
- Picking up orders with alcohol
- Dropping off orders with alcohol
- How do I verify the customer’s age at drop off?
- What if a diner doesn't have valid ID or appears intoxicated?
- Returning alcohol to the restaurant or store