Why is it important to mark my checkpoints correctly?

Accurately marking delivery checkpoints in the Grubhub for Drivers app is essential to maintaining a smooth and transparent customer experience. Couriers should update each checkpoint — such as Arrived when at the merchant, Got order when leaving the merchant and Mark delivered when the order has been dropped off — in real time and only when the action has actually been completed. Correct checkpoint usage helps customers and restaurant partners track their orders accurately and allows support teams to resolve issues faster. Consistent and timely updates also reduce confusion, prevent unnecessary customer contacts, and improve overall delivery efficiency.

Please note that Falsifying Delivery Progress is a fraudulent and deceptive action that may result in account deactivation. Please see here for more information.