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  3. Order related questions

Order related questions

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  • My order was reassigned, what happened?
  • If an order is cancelled, do I still get paid?
  • What is a Virtual Restaurant (VR)?
  • If I don’t accept or reject an order, what happens?
  • How do I reject an order?
  • I need to reassign an order I’ve accepted. What can I do?
  • I’ve accepted an order that is already late. What can I do?
  • I’m going to be late delivering an order. What can I do?
  • What if I am unable to mark Arrived or Delivered?
  • Why am I getting an offer from two different restaurants at the same time?
  • In what order should I pick up and deliver items when they come from different restaurants?
  • My offer contains multiple restaurants, can I accept one order and not the other?
  • Will rejecting a multi-restaurant offer impact my acceptance rate?
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