Verify the customer’s age at drop off.
Orders containing alcohol can only be delivered to customers who are 21+ and/or not intoxicated. You must verify the customer’s age using the Grubhub for Drivers app before handing over the alcohol.
It’s easy, here’s how:
- Request to see a valid I.D. like a state-issued driver’s license or I.D., a passport document, or an ID card issued by the Armed Forces of the United States and ensure it matches what they verbally confirmed and they are 21+.
- Check the expiration date on the I.D. and confirm the customer you’re delivering to matches the photo.
- Use the app to scan the customer’s I.D. to complete the verification process. If the app won’t scan the I.D., you can manually enter the customer’s age
- Ask the customer to verbally confirm their birth date
Make sure an ID is not invalid or fake:
- Check the expiration date. Do not accept an ID that is expired.
- Compare the diner at the door to the photo in the ID. Examine facial features: are the height, eye shape, ear and nose shape or placement similar? Ignore weight, hair and makeup as these may change.
- Feel the edges of the ID – a legitimate ID will have smooth, uniform edges. A fake ID may have rougher edges and perhaps may be coming apart.
- Look for glue lines or bumpy or uneven surfaces. A real ID’s surface should be consistent.
Check for Intoxication
Do not deliver alcohol if the diner is visibly intoxicated or drunk based on factors you can see, smell, and/or hear. Here are some signs to help you determine if a person is intoxicated:
- Clumsiness, staggering, unsteady gait
- Poor coordination, slowed reflexes, diminished reaction times
- Bloodshot eyes, impaired tracking ability
- Slurred speech, incoherent speech patterns
- Odor of alcohol on breath
- Poor judgment, risky behavior
- Decreased reasoning ability, forgetfulness
- Exaggerated emotion, excitement, belligerent attitude
- Disheveled clothing, poor personal grooming
- Flushed complexion, sweating