Pickup Verification FAQ – Grubhub for Drivers

Why am I being asked to verify my pickup?

We are introducing verification steps to increase the likelihood every driver leaves with the correct order. This prevents order mix-ups, stops other drivers from accidentally taking your bags, and protects your earnings and account standing by ensuring accuracy at the start of the delivery.

How do I verify an order?

Depending on the restaurant, the app will automatically prompt you with one of three methods:

QR Code Scan: Primarily for Wonder restaurants.
Confirmation Code Entry: Entering a 4-digit code found on the receipt.
Photo Verification: Taking a quick photo of the bag or receipt

The app interface will always dictate which specific method to use for your current pickup.

Troubleshooting & "Fallbacks"

We know things don't always go perfectly at the restaurant. If you encounter an issue, every verification method has a photo fallback option so you can complete the pickup without calling Driver Care.

If a QR Code won’t scan:

If the code is damaged or the scanner isn't working:

Tap "Something's wrong".
Select "Code won't scan" or "Code unavailable".
You will be prompted to take a photo of the receipt on the bag to proceed.

If a Confirmation Code is missing or unreadable:

First, confirm the receipt type matches what is shown in the app. If it doesn't match, you'll be moved to the photo flow immediately. If it does match but you can't find or read the 4-digit code (e.g., it's stapled over):

Tap "Can't find receipt code?".
Select "Can't read code" or "Code unavailable".
You will be prompted to take a photo of the receipt/bag to proceed.

Straight-to-Photo:

For certain restaurants, the app will skip codes and ask for a photo of the bag/receipt immediately. Simply take a clear shot where the diner’s name or order number is visible.

Why is explicit verification (QR/Code) better than a photo?

While the photo fallback is always there to keep you moving, using the QR Scan or Confirmation Code provides the highest level of protection for your account. These "explicit verifications" are the best way to show you picked up the correct items.