Shop + Pay Orders

Shop + Pay

• What is Shop + Pay?
• What are the benefits of completing a Shop + Pay delivery?
• How do I know if an offer is a Shop + Pay offer?
• How to complete a Shop + Pay offer
• Best practices for picking Shop + Pay grocery orders
• How do QR payments work?

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The Grubhub Driver Card

• What is the Grubhub Driver Card?
• When will my Grubhub Driver Card arrive?
• How do I order a new Grubhub Driver Card?
• How do I activate my Grubhub Driver Card?

Place & Pay

• What is a Place & Pay Order?
• How do I know if I have to pay for the order using the Grubhub driver card?
• What are a few tips for Place and Pay orders?
• How do I use the receipt capture feature?
• Should I place an order using my name?
• Do I need to tip at the restaurant?

What do I do if...

• What do I do if the diner is requesting a refund for the item?
• What do I do if the restaurant is out of the diner’s menu item?
• My Grubhub Driver Card isn’t working, can I use my own credit card and get reimbursed?
• What do I do if I forgot my Grubhub Driver Card?
• What do I do if a restaurant refuses to make an order?
• What do I do if the restaurant only accepts cash?