XL & Catering Orders

XL Orders

• What is an XL Order?
• How do I complete an XL Delivery?
• What are some tips, tricks, and best practices when delivering an XL order?

Catering Orders in the Grubhub for Drivers App

• What does a Catering order look like in the Grubhub for Drivers App?
• How do Catering offers work?
• Where can I see future offers in the app?
• Why am I unable to tap “Got Order?”
• Where can I see my pay?

Receiving Catering Offers While Working A Scheduled Block

• Do I need to be working a scheduled block in order to receive catering offers?
• Will I get Catering offers if I’m working a scheduled block?
• I’ve received an individual order during my scheduled block for a catering order. What do I do?

Catering: Future Offers

• What is the difference between a current catering offer and a future catering offer?
• If I reject a future offer, will it impact my acceptance rate?
• How much time do I have to accept or decline a future offer?
• What do I do if I can no longer deliver a scheduled, future order that I accepted?

General Catering Questions

• Why are there orders coming in from both apps? / Why isn’t Grubhub just shutting down the Bitegrabber app?
• Will catering and non-catering orders overlap?
• What do I do if I need assistance during an order?
• How do I contact dispatch about an order?
• What is the difference for a Driver between Grubhub for Work and a Catering order?
• How do I know if I’m eligible to deliver a Catering order?

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