If an item is not available at the store, you will be prompted with one of three options, depending on the customer’s substitution preference for that item:
If customer selected “Replace”: Shop for and select a replacement item (chosen by diner)
If customer selected “Contact me”: Contact the diner to find a replacement item
See screenshots below for a look at how the feature appears in the driver app.
If customer selected “Refund”: Mark it as unavailable