What if a store is out of a Shop + Pay item?

If an item is not available at the store, you will be prompted with one of three options, depending on the customer’s substitution preference for that item:

• If customer selected “Replace”: Shop for and select a replacement item (chosen by diner)
• If customer selected “Contact me”: Contact the diner to find a replacement item
  • See screenshots below for a look at how the feature appears in the driver app. 

If customer selected “Refund”: Mark it as unavailable