What if a diner doesn't have valid ID or appears intoxicated?

Use Your Judgement

If you have any doubts about the ID, the customer, or encounter a situation in which it does not seem reasonable to deliver alcohol (e.g. there is a party with minors present), do not complete delivery and follow the below instructions for requirements not met.

1. Leave all non-alcoholic order items with the customer
2. Follow the return flow in Grubhub for Drivers app to return the alcohol to the restaurant

It is a serious crime to deliver alcohol to minors. Law enforcement frequently monitors alcohol deliveries to catch unlawful behavior. If you are caught delivering alcohol to a minor, Grubhub will terminate your contract.

It is crucial to keep yourself and customers safe, so please be aware and comply with the law for all matters regarding alcohol delivery.