We are focused on prioritizing the health and safety of our delivery partners, diners, and restaurant partners.
Face coverings are required
While delivering Grubhub orders, it is required that you wear a mask or face covering. The mask or face covering must meet CDC guidelines and properly cover your mouth and nose to help stop the spread of COVID-19. You can order PPE, including masks, from our online shop every 14 days or you can create a homemade cloth face-covering following these CDC instructions.
In addition to this requirement and based on guidance from the Centers for Disease Control and Prevention (CDC), we recommend taking the following protective measures given the concern about Coronavirus (COVID-19).
- Take precaution when interacting with diners and restaurants
- Use your insulated delivery bag to transport the diner’s food from the restaurant. We recommend you clean your bag with soap and water and/or disinfectant after you are done delivering for the day.
- Never touch a customer’s food and be extra aware of following proper hygiene procedures when in restaurants.
- All food must remain in its original packaging and should not be handled by a driver.
- For diner confidence, we recommend asking the restaurant to tie or seal the bag.
- Read these tips for maintaining social distancing while completing a delivery.
- Review the CDC's recommendations on how to protect yourself & others
Below are some specific guidelines from cities in New York and California
The following is NYC Health Department guidance most relevant to food businesses:
- Do not make deliveries if you are sick. You should be at home if you are sick.
- Wash hands thoroughly with soap and water or use hand sanitizer before and after each delivery.
- Practice social distancing, keeping 6 feet between you and others.
- Ask a customer before delivering food whether the food can be left at the apartment door or with a doorman, if there is one.
- In buildings with elevators, only get into a car where you can maintain a safe distance from others. Otherwise, wait for the next elevator. If possible, take the stairs.
- If you do interact with a customer, remember to wash hands or use hand sanitizer after every transaction.
San Diego Food Safety Guidance on the Transport and Delivery of Food
The following guidelines for food and safety on the transport and delivery of food are provided by the County of San Diego, the Department of Environmental Health (DEH).
You can review this directly by visiting this link.
These are also available in English, Spanish, Mandarin (Chinese), Vietnamese, Tagalog, and Arabic at this link.
General Guidance
- Drivers should never touch food, all food must remain in its original packaging and should not be handled by a driver.
- Restaurants have been instructed to have all to-go items packaged and bagged, including utensils, napkins, and condiments. This ensures drivers do not need to touch any additional items during the pick-up transaction.
- Drivers picking up food are allowed to use a restaurant’s restroom, as required by State law (California Retail Food Code).
- Drivers should wash their hands often with soap and water for at least 20 seconds.
- Drivers must wash their hands after engaging in any activity that might pose a contamination risk, such as handling money or using a restroom.
- Drivers should utilize an alcohol-based hand sanitizer that contains at least 60% alcohol in between each delivery, before picking up food and after dropping off food to a customer.
Outside a Food Facility
- Follow each facility’s procedures to maintain social distancing of six feet between non-family members.
- Some restaurants may implement a numbering system or texting system (like restaurant table availability notifications) that will require the public, including delivery drivers, to wait in their vehicles, rather than in a line.
- If the food order is not ready upon arrival, drivers should wait in their car, not in the food facility.
Vehicle Cleanliness
- Drivers must maintain the interior of vehicles in a clean and sanitary manner, including the trunk and/or rear storage areas.
- Drivers must store food inside a clean and disinfected secondary container for transportation. Maintain clean, insulated carriers in the vehicle for storage of food during transportation.
- Drivers should use, in accordance with label directions, a disinfectant approved by the EPA, such as wipes that contain bleach, to clean and disinfect common touch points, including the steering wheel, radio buttons, gear shift, and door handles, in their vehicle on a frequent basis.
San Mateo County Health Services: guidelines for all food delivery partners
- In addition to general food safety guidelines, San Mateo County Health Services is strongly advising all food delivery personnel to engage in the following activities in order to prevent the spread of illness:
- Do not work if you are sick or are experiencing any signs of illness.
- Wash your hands thoroughly with soap and warm water immediately prior to picking up a food order from a restaurant.
- Use approved hand sanitizer regularly during pick up and deliveries.
- Frequently wipe down hard surfaces inside the vehicle with contact surface sanitizers/disinfectants. Prevent contamination of food by always keeping food and sanitizers separate.
- Regularly disinfect all multitouch surfaces inside and outside of delivery vehicles (i.e., door handles, steering wheel, gear shift, buttons and console controls, etc.).
- Regularly disinfect cell phone surfaces.
- Below are some additional resources for:
If you have visited or had contact with someone who has been to a level 1, 2 or 3 country based on the CDC’s travel guidance, please use your best judgment when interacting with your local Grubhub office, diners, and restaurant staff.
We will continue to monitor the situation closely, but encourage you to stay informed on the latest updates from authorities such as the CDC and the World Health Organization by visiting their websites.
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