What is the best way to follow social distancing rules while completing a delivery?

Place and Pay Orders

• Place the order online: If you’re placing an order using your Grubhub Driver Card, try to place the order and pay using the restaurant’s online ordering system.

At the Restaurant

• Wait in your car: Park in designated areas or nearby and wait in your car until the designated pick up time.
• Maintain 6 or more feet from others: Make sure to maintain 6 or more feet from others who might also be waiting to pick up an order. This is especially important if you’re a biker and unable to wait inside a car. 
• Wear Personal Protective Equipment (PPE): While delivering Grubhub orders, it is required that you wear a mask or face covering that meets CDC guidelines and properly covers your mouth and nose to help stop the spread of COVID-19. You can order PPE, including masks, from our online shop every 30 days or you can create a homemade cloth face-covering following these CDC instructions.
• Carefully read pickup instructions: After arriving at a restaurant, check the pickup instructions on the Grubhub for Drivers app. The restaurant may have added specific instructions to help protect you and the restaurant staff. 
• Use the drive-thru when available: Many restaurants are moving to drive-thru only, so skip the front door and let them know you're picking up a delivery order.
• Check for signs at the restaurant: Some restaurants are posting signs near the front entrance with special pickup instructions that may ask you to knock, call, or use a different entrance.
• Call the restaurant:  If you're not sure about the pickup instructions on the app, a quick call to the restaurant can help answer most of your questions. 

At the Diner

• Wear Personal Protective Equipment (PPE): While delivering Grubhub orders, it is required that you wear a mask or face covering that meets CDC guidelines and properly covers your mouth and nose to help stop the spread of COVID-19. You can order PPE, including masks, from our online shop every 30 days or you can create a homemade cloth face-covering following these CDC instructions.
• Read the delivery instructions: Carefully read the delivery instructions for additional information on where the diner would like their food.
• Contact-free deliveries: If the customer has opted in for contact-free deliveries once you tap Arrived, you'll prompted to take a photo in the app with your smartphone so the customer knows where to find this order. You should still text or call the customer if they have requested it.
  1. 1. You should place the order in a clean and safe location.
     2. Try to take a picture with something that clearly identifies the drop-off location such as a house or apartment number.
     3. Use your phone's flash if the drop-off off location is too dark

           Once you tap Submit photo, the customer will be notified immediately.

• Use the waiting timer:  If the diner does not respond to your text or call within 30 seconds, you should start the waiting timer by using the There's a Problem option in the driver application.
  • Unfamiliar with the waiting timer? Check out this tutorial
• Tell the diner where you left the food: Once the waiting timer is finished, text the diner and leave the food. It’s advised that for a better experience, include a picture and description of where you left the food in the text.
  • Not sure how to text the diner using the Grubhub for Drivers app? Check out this tutorial
• Visually confirm that the food is picked up: If you’re asked to drop off the food in a place other than directly outside a person’s door or with a person directly (doorman, security, etc.), get visual confirmation that the food has been picked up before tapping Delivered. 

Delivery Instructions in the Grubhub for Drivers App

Depending on what the Diner requested you might see one of the following screens:

• Please read this screen carefully for every order