What is Contact-Free Delivery?

What is a contact-free delivery? 

Contact-free delivery lets customers request the order be left at their door, in their lobby, or another place at the delivery location. Due to social distancing, Grubhub diners are defaulted into the contact-free delivery option. Even if they don’t select this option directly, many of them are leaving clear instructions in the delivery notes.

What do I do if the diner opts out of contact-free delivery?

If a diner opts out of a contact-free delivery and you feel uncomfortable personally, call the diner and let them know you'd prefer a contact-free delivery and identify a mutually agreeable delivery handoff location. Be sure to watch the diner pick up their food.

Follow these simple guidelines for a contact-free delivery:

• Once you arrive at the delivery location, check the Delivery Instructions again to see where the customer requested the order to be left. 
• You will need to take a photo to provide proof of delivery. Grubhub will text your photo to the customer so they will see their delivery.
  • Tips for taking a good picture
    • Find a clean and safe location in the requested area to leave the order.
    • Try and take a photo of the order with something that clearly identifies the dropoff location such as a house or apt number. Here are some examples of a good contact-free photo and a bad one:

Good

Bad

• Submit the photo and return to your vehicle.
• Swipe to complete the delivery. You're all set!

    Please read this screen carefully for every order