Keeping Personal Information Safe

In an effort to help you keep your personal information safe, please be aware of a common cyber attack: phishing.

Phishing is an attempt by bad actors (scammers) to acquire your personal information by pretending to represent a website or online company you trust. Remember, Grubhub will never reach out to you and ask for bank account information, login credentials, or a password reset code. Assistance from Grubhub comes at your request. If you receive a request for this information, or an email instructing you that there's been a change to your account which you did not make or authorize, it may be a result of a phishing attempt. 

What are signs of a phishing attempt?

1. While on an order, a diner calls you to cancel the order. Shortly after, you receive a call from someone claiming to be from “Grubhub Care” requesting your email/password in order to remove an order. This is a phishing attempt and you should hang up. Grubhub will never ask you to provide any login information. 
2. You receive a call/text  from someone claiming to be from a “Grubhub Care” team and they offer a bonus to complete a delivery, but they request you to provide your password to receive the payout. This is a phishing attempt. Grubhub will never ask you for your password to pay you under any circumstance. 
3. Someone claiming to be with “Grubhub Care” reached out via phone call/text message claiming there was an issue with your previous delivery. They state that in order to avoid possible suspension, they need your email and password to “secure” your account. Grubhub will never ask for your login credentials. This is a phishing attempt and you should hang up immediately/not respond to further text messages. 
4. Someone calls/texts you and says they are with “Grubhub Care Team” and tries to supply you with a “temporary” password you need to update to. This is a phishing attempt. Grubhub will never request your current password or provide you a temporary password to assist you. 

If you run into any of these scenarios – or anything like them hang up or stop texting immediately and:

• Update your password for your Grubhub for Driver's app.
  
• Check your personal account information to make sure it's accurate, including phone number, address, and bank account information.
• For security purposes, Instant Cash Out will not be available for 72 hours after your bank account information has been verified. Your account is verified when you initially set up your direct deposit as well as whenever your bank account is updated. 

If you have any follow up questions please submit them to Grubhub through this form.