Throughout a delivery you'll tap a series of buttons in the Grubhub for Drivers app to signal to the restaurant, diner, and Grubhub what stage the order is in. This helps to ensure a smooth and seamless experience for you, the diner, and the restaurant.
Why is it important to tap these buttons at the appropriate time?
- Tap them too soon and the diner will wonder why their food says delivered but they don't have it yet.
- Tap it too late and the diner may not answer the door because the only thing they're expecting is a food delivery but their app says the food is still at the restaurant.
Both of these cases would be a poor experience for the diner which may lead to a lower tip for the driver on their future orders. And that driver could be you!
*For contactless deliveries, ensure you take a photo at drop-off.